Policies

Ecomax Catering (TT Commercial Trading Ltd) STANDARD TERMS & CONDITIONS OF SALE ('this agreement')
In this Agreement,
the "Customer" means any person who places an Order with Ecomax Catering (either as a private consumer or as a business);
the "Goods"
means any items sold or supplied by Ecomax Catering under an Order;
"Ecomax Catering"
means ecomax-catering.co.uk (TT Commercial Trading Ltd), a company incorporated in England with company number 5965260

"Order"
means any request or order (via phone, web order (excluding Ebay or Amazon) or mail order) to purchase the Goods, and;
the "Parties"
refers to the Customer and Ecomax Catering

Ordering

1.0 It is the Customers responsibility to make sure the item/s ordered are of the correct specification, size and requirements for their needs.

Delivery

2.0 Delivery, on orders over £175.00 + VAT is free of charge to the Customer only, unless stated otherwise.

2.1 Ecomax Catering will use reasonable endeavours to deliver the goods within the time agreed when the Customer places an order and, if no time is agreed, then within a reasonable time, but the time of delivery will not be of the essence. If, despite those endeavours, Ecomax Catering is unable for any reason to fulfil any delivery or performance on the delivery date, Ecomax Catering will be deemed not to be in breach of the Contract, nor (for the avoidance of doubt) will Ecomax Catering have any liability to the Customer for direct, indirect or consequential loss (all three of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, depletion of good will and like loss) howsoever caused (including as a result of negligence) by any delay or failure in delivery except as set out in this condition.

2.2 Any costs incurred due to inadequate site access shall be charged to the Customer.

2.3 If the Customer fails to take delivery of the goods Ecomax Catering shall be entitled to invoice and be paid for the goods as though they had been duly delivered. Ecomax Catering may arrange storage of the goods until actual delivery and charge the Customer for the reasonable costs of storage.

2.4 It is the Customer’s responsibility to inspect the goods upon delivery. Ecomax Catering accepts no responsibility for alleged non-delivery, shortfall of goods, damage on delivery or other discrepancy unless notification is received within 24 hours from the date of delivery. In the absence of such notification the Customer shall be deemed to have accepted the goods.

2.5 Signing for goods as unchecked (or similar) will not be accepted for any subsequent claim.

2.6 Ecomax Catering asks the Customer to inspect items at the time of delivery and any discrepancies be made aware to Ecomax Catering immediately.

2.7 If the outer packaging is damaged upon delivery the Customer must ensure the courier signs to this effect.

Refunds/Cancellations/Returns

3.1 Goods despatched to the Customer and subsequently accepted for Cancellation by Ecomax Catering will be subject to an abortive delivery charge, as well as any cancellation charge deemed necessary by Ecomax Catering.

3.2 Ecomax Catering at its absolute discretion may agree to the Return of the goods by the Customer provided that the goods are returned at the Customers expense, in the same condition and in the original packaging as of the date of despatch by Ecomax Catering or their agents.

3.3 Any goods agreed by Ecomax Catering as acceptable for return for any reason (excluding faulty goods) will be subject to a restocking charge together with reimbursement of any expense incurred by Ecomax Catering as a consequence of the return of said goods to Ecomax Catering’s stock. Re-stocking fees do vary dependent on the goods.

3.4 Any goods returned damaged will result in additional charges being made to the Customer for repairs or, if the goods are beyond economical repair, the return of the goods to the Customer, at the Customers expense, and no refund being given.

3.5 If the outer packaging is damaged on delivery please ensure the courier signs to this effect.

3.6 ‘Specialist’ ‘Bespoke’ and ‘Built to Order’ units may not be Cancelled once the order is placed or may not be excepted for return and no refund given. This will be completely at the discretion of Ecomax Catering.
3.7 No goods will be accepted for Return 14 days after the delivery date.

Warranties

4.1 Warranties are supplied by the machine manufacturers. Warranties supplied by these manufacturers are subject to the manufacturer’s terms and conditions.

4.2 Warranties are for the machines only.

4.3 Warranties do not cover or include site services, pipe work, cabling and connections. Ecomax Catering will not be liable for any loss or damage (loss of profit or otherwise) or any other claims for compensation arising from warranty issues.

Installation

5.1 If the customer chooses to install themselves or sources third party engineers, the customer is accepting responsibility for the work undertaken. In no part will the machine manufacturer or Ecomax Catering be responsible for the site services, pipe work, cabling and connections.

5.2 Machines will not be covered under warranty for machine damage caused by the Customer or third party engineers.

Selling Regulations

6.1 Ecomax Catering is a seller of commercial catering equipment, purchasing from us is a commercial (business to business purchase) and is not covered by the Consumer Contracts Regulations (formerly The Distance Selling Regulations) which applies to business to consumer sales.

Liability

7.1 The Customer agrees that Ecomax Catering will not be liable for any losses or damage suffered by the Customer including but not limited to damage to neighbouring or connected items or premises, consequential loss, loss of business, business interruption or loss of time due to the use or purchase of the Goods by the Customer. Ecomax Catering will not be liable for any additional damage caused by the Customer’s failure to report a fault or defect in good time or failure to provide reasonable access to the Goods for repairs, service or engineer visits. Nothing in this Agreement shall exclude Ecomax Catering’s statutory liability for injury or death.

7.2 Goods sold are not insured for delivery unless otherwise confirmed by Ecomax Catering.

Environmental Policy

Intention and Commitment

ecomax-catering.co.uk is committed to reducing its effects on the environment.  Where possible the staff and management are working to prevent or eliminate the environmental hazards and impacts that a company’s people, activities, operations and products can create.  It is understood by the management that this is a long term commitment and as such will be reviewed and monitored in an effort to seek to continuously improve our environmental performance. 

All employees, customers and other stakeholders are asked to respect the environmental goals laid out in this policy and to participate in discussion about environmental issues

Method

- Putting into effect energy saving technologies that will be beneficial for the environment as well as our energy consumption levels.  
- Reduce pollution, emissions and waste  
- Considering daily activities and taking responsibility for minimising negative impacts on the environment. Daily routines such as travelling to work is one of the things taken into account and all employees are encouraged to find ways other than driving (we support the cycle to work scheme.)  
- Waste management is a key area that is taken into consideration, especially our paper. Any discarded paper is reused as scrap before being taken to a recycling bin.  
- Purchasing office supplies that have been recycled or are recyclable and local, being mindful of the carbon footprint of the product.  
- Saving building resources as much as possible in accordance to the latest eco guidelines is essential especially when considering things such as energy consumption from lighting to computer systems.  
- Expect similar environmental standards from all suppliers and contractors  
- Passing on our knowledge to help educate our clients and potential clients about environmental standards and efficiency within the catering industry is something we take pride in doing.  
- Staff training and participation

We understand that the changes we make now will have an impact on future resources in regards to the environment. Global warming is such a fundamental issue and without any behavioural change made our environment will suffer and natural supplies will decline at an even quicker rate.

Communication

All employees and management staff will be provided with a copy of The Environmental Policy Statement and training will be given to ensure everyone understands the statement and what is expected of them.  A copy of this policy statement can be found on the company intranet and on the company website.

Last Reviewed: 01/1/16
Next Review: 01/1/17

Cookies & Privacy Policy

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Privacy

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We assure you that we will never wilfully disclose, sell, trade or rent your personal information to any third party.
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We will not use this information for any purpose other than to process your payments.

We welcome your questions and comments. Please feel free to email us at [email protected] at any time.